The Blue Flower Project Organization

Altogether, problem diagnosis is in accordance with reflection-in-action in configuration management training. This does not mean, however, that problem diagnosis starts from scratch. Rather, in problem diagnosis the interview guide and the interviewers borrow ideas of software processes from the software process models. In our case, we relied indirectly on CMM and Bootstrap. Many of the interviewers had studied CMM and similar ideas of software engineering at length. Further, in the last half hour of each interview, the project manager was asked to reflect upon the Bootstrap assessment from the year before. During the interviews, however, little or no reference was made directly to the models the discussions were focused on the project managers' perceptions.